Privacy Policy

POCKET WIFI KOREA

Last Updated: June 8, 2026

Pocket WiFi Korea (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following personal information when you make a reservation, purchase a service, or contact us.

Reservation and Service Information

  • Full Name
  • Email Address
  • Phone Number
  • Nationality (where required for service provision)
  • Passport Information (where required for service provision)
  • Reservation Information
  • Customer Support Communications

Payment Information

Payment information is processed by third-party payment service providers. We do not store full credit card information on our systems.

Automatically Collected Information

When you access our website, certain information may be collected automatically, including:

  • IP Address
  • Cookies
  • Browser Information
  • Device Information
  • Website Access Logs
  • Service Usage Information

2. Purpose of Collection and Use

We collect and use personal information for the following purposes:

  • Processing reservations and orders
  • Providing Pocket WiFi, SIM Card, eSIM, and related services
  • Identity verification
  • Customer support and inquiries
  • Service operation and improvement
  • Fraud prevention and security management
  • Compliance with applicable laws and regulations

3. Retention Period

We retain personal information only for as long as necessary to fulfill the purposes described above or as required by applicable laws.

Where retention is required by law, personal information may be retained for the following periods:

  • Records relating to contracts or withdrawals: 5 years
  • Records relating to payments and supply of services: 5 years
  • Records relating to customer complaints and dispute resolution: 3 years

After the retention period expires, personal information will be securely deleted or destroyed.

4. Provision of Personal Information to Third Parties

We do not sell personal information.

We may provide personal information to third parties when necessary to deliver our services.

KT Corporation

Purpose:

  • Pocket WiFi rental fulfillment
  • SIM/eSIM activation
  • Customer identity verification
  • Telecommunications service provision

Information Provided:

  • Full Name
  • Phone Number
  • Email Address
  • Nationality
  • Passport Information (where required)

Retention Period:

  • Service period or as required by applicable laws

5. Service Providers

We may use trusted third-party service providers to support our operations.

Examples include:

  • Payment service providers (e.g., Stripe)
  • Customer support service providers
  • Website hosting and infrastructure providers

These service providers are only permitted to process personal information as necessary to perform services on our behalf.

6. International Transfer of Personal Information

Certain service providers may process personal information outside South Korea.

Where such transfers occur, we take reasonable measures to ensure that personal information remains protected in accordance with applicable laws.

7. Security Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures include:

  • HTTPS encrypted communication
  • Access control and authentication procedures
  • Security monitoring and logging
  • Regular security updates and vulnerability management

8. Deletion of Personal Information

Upon expiration of the retention period or completion of the processing purpose, personal information will be securely deleted or destroyed.

Electronic records will be permanently deleted using technical measures designed to prevent recovery.

Physical documents containing personal information will be shredded or otherwise securely destroyed.

9. Your Rights

You may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Restriction of processing where permitted by law

Requests may be submitted using the contact information below.

10. Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and provide website functionality.

You may control cookie settings through your browser preferences.

11. Personal Information Protection Officer

For inquiries regarding personal information protection, please contact:

Personal Information Protection Officer (CPO)

Name: Lim Kyuwon

Company: Harrie Int.

Email: [email protected]

Phone: +82-2-336-4180

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised effective date.

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