Service Usage Guide

How to use Pocket WiFi

Pick Up

To pick up Pocket WiFi, prepare the booking voucher, your passport for identification, and a credit card in your name to register payment information in case of additional charges.
– To verify its availability, the staff at the counter will make a temporary charge of KRW 1,004 on your credit card, which will be promptly canceled.
– The credit card will be registered as a deposit card at pick-up and it doesn’t need to match the payment method used when the payment is made.
– The expiration date on your credit card must be at least 3 months away from the pick-up date.
– Debit cards or dual type cards (credit + debit) cannot be used for credit card registration.
– You can rent up to 5 devices using a single credit card.
You’ll be asked to sign a rental agreement and consent to the collection, entrustment, or provision of personal information.

Change the Booking

If you need to make any changes, please contact us promptly. Modifications are accepted up to a day before your scheduled pick-up date.
If you return late, your Internet connection may be disconnected and a late fee (KRW 3,300/day) will be charged at the counter upon return.

Using

You can connect up to 3 devices simultaneously.
Please refer to the How It Works page or manuals provided at the counter for instructions on using a WiFi device.
Please refer to the Troubleshooting page or manuals provided if you face any problems using WiFi device.

Lost and Damaged

Penalties for damage or loss will be applied in accordance with the terms outlined in the rental agreement.
Pocket WiFi Device: KRW 150,000 – 200,000 (Differ by device type)
Pouch: KRW 10,000
Portable Charger: KRW 30,000
USB Cable & Charging Adapter: KRW 10,000

Rental Location

The Arrival Hall on the 11st floor of Terminal 1

Location
Near Arrival Hall F
Working Hours
24 hours
Location
Near Arrival Hall A
Working Hours
06:00 – 22:00

The Arrival Hall on the 1st floor of Terminal 2

Location
Between Exit 2 – 3
Working Hours
24 hours

Arrival Hall on the 1st floor

Location
Next to Exit 1
Working Hours
06:30 – 23:00

Arrival Hall on the 1st floor

Location
Between Exit 2 – 3
Working Hours
06:00 – 22:00 (daily)

International Passenger Terminal on the 2nd floor

Location
GATE 4
Working Hours
10:30 – 19:30

Frequently Asked Question

Booking
Pick up & Return
Using
Lost & Damaged

Are you ready to travel to Korea?

Discover Korea everywhere with Pocket WiFi Korea! If you need further help, don’t hesitate to contact us.

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