Service Usage Guide

Pocket WiFi

Pick-up & Return

  • To pick up Pocket WiFi, prepare the booking voucher, your passport for identification, and a credit card in your name to register payment information in case of additional charges.
    • To verify its availability, the staff at the counter will make a temporary charge of KRW 1,004 on your credit card, which will be promptly canceled.
    • The credit card will be registered as a deposit card at pick-up and it doesn't need to match the payment method used when the payment is made.
    • The expiration date on your credit card must be at least 3 months away from the pick-up date.
    • Debit cards or dual type cards (credit + debit) cannot be used for credit card registration.
    • You can rent up to 5 devices using a single credit card.
  • You'll be asked to sign a rental agreement and consent to the collection, entrustment, or provision of personal information.

Location Map

The Arrival Hall on the 1st floor of Terminal 1

Find the KT counters on the map

Location & Hours

Location Working Hours
1 Near Arrival Hall F (Opposite to the EXIT 13) 24 hours
2 Near Arrival Hall A (Opposite to the EXIT 2) 06:00 - 22:00

The Arrival Hall on the 1st floor of Terminal 2

Find the KT counters on the map

Location & Hours

Location Working Hours
1 Between Exit 2 - 3

(Next to the Information Desk)

24 hours

Arrival Hall on the 1st floor

Find the KT counters on the map

Location & Hours

Location Working Hours
1 Next to Exit 1 06:30 - 23:00

Arrival Hall on the 1st floor

Find the KT counters on the map

Location & Hours

Location Working Hours
1 Between Exit 2 - 3 06:00 - 22:00
(daily)

International Passenger Terminal on the 2nd floor

Find the KT counters on the map

Location & Hours

Location Working Hours
1 GATE 4 10:30 - 19:30

Change the booking

  • If you need to make any changes, please contact us promptly. Modifications are accepted up to a day before your scheduled pick-up date.
  • If you return late, a late fee will be charged at the counter. The late fee is KRW 3,300 per day.

Using

  • You can connect up to 3 devices simultaneously.
  • Please refer to the How It Works page or manuals provided at the counter for instructions on using a WiFi device.
  • Please refer to the Troubleshooting page or manuals provided if you face any problems using WiFi device.

Lost and Damaged

  • Penalties for damage or loss will be applied in accordance with the terms outlined in the rental agreement.
    • Pocket WiFi Device: KRW 150,000 – 200,000 (Differ by device type)
    • Pouch: KRW 10,000
    • Portable Charger: KRW 30,000
    • USB Cable & Charging Adapter: KRW 10,000

Frequently Asked Question

Booking

All of our locations are operated by our trusted partners, allowing you the flexibility to visit any available location according to your schedule without needing to modify your reservation. Please note that each counter may have different operating hours, so we recommend checking the operating hours carefully before visiting.

  • Before the pick-up, you have the option to modify your booking. Kindly wait for our staff to assist you.
  • Once the pick-up has taken place, changes cannot be accommodated. In the event of a delay in returning the device, a daily fee of KRW 3,300 will be applied.

Typically, email vouchers are sent within 5 minutes of payment. If you haven't received the email voucher, please reply with your order number.

Pick up & Return

Here is the location map. You can find the KT Counter by referring to the map.

A credit card in your name is necessary to register your payment information in case of additional charges incurred, including overdue dates, loss, or damages. If you can't collect the Pocket WiFi as you don't have a credit card, kindly wait for our staff to assist you.

The late fee is KRW 3,300 per day.

Using

Firstly, please ensure that the device is adequately charged. Try rebooting and resetting the device following the instructions provided in the manual. If the problem persists, please contact our call center for further assistance at 02-2190-0901. For foreign language support, please press 7.

As per the rental agreement, since the line has already been activated, we can't offer you a partial refund.

Lost & Damaged

A lost or damage compensation fee will be charged. However, if you recover the WiFi router within 90 days, the lost compensation fee will be refunded to you.

Please return the device as soon as possible. Please note that we cannot accept returns via international shipping. If you are unable to return the device, it will be considered lost.

Are you ready to travel to Korea?

Discover Korea everywhere with Pocket WiFi Korea!

If you need further help, don't hesitate to contact us.